Rugs Shipping + Returns
- Allow 2-3 weeks for Rugs to be delivered
- Rugs carry additional shipping + handling charges calculated at checkout
- Rugs cannot be shipped via express methods and only ship ground
- To view shipping rates click here.
If you order a Magnolia Home by Joanna Gaines rug from us and you don't absolutely love it, rest assured that you can return within 30 days of the delivery date for a refund. Rug orders are processed within 1-2 business days. Once your rug has been processed, it is not eligible for cancellation but can be returned for a refund.
To return a rug, please contact our Guest Services team and they will quickly resolve your issue. You'll need to provide your order number and reason for the return. If your item is damaged or defective, please email firstname.lastname@example.org and include pictures of the damages. Once our Guest Services team has these images they will quickly help you return your rug for a refund or a replacement.